Users cannot get to what they need
Password problems, Microsoft 365 access, permissions and device issues can stop work even when the accounting application itself is healthy.
IT Support for Accountants & Bookkeepers
IT support for accounting and bookkeeping firms that cannot afford avoidable disruption.
Q10 helps accounting and bookkeeping teams keep Microsoft 365, devices, access, backups and cybersecurity under control, while staying involved when an issue sits with another software or service provider.
Where IT gets in the way
Busy periods expose small technology problems quickly.
Accounting teams rely on secure access to email, files, cloud applications and client information every day. Small access or reliability issues can become much more disruptive when deadlines are tight.
Email and identity are high-value targets
Client information, invoices and payment conversations make email accounts and user identities worth protecting properly.
Cloud data still needs a recovery plan
Microsoft 365 and other cloud systems reduce infrastructure work, but the business still needs to know what is backed up and how information would be recovered.
The issue may cross several providers
Q10 helps separate device, Microsoft 365, internet and application issues and keeps the technical conversation moving with the relevant supplier.
One support relationship
The accounting software is only one part of the working environment.
Q10 manages the systems around the line-of-business applications your team depends on, and works with the application provider when the fault or change sits with them.
Managed together
Managed ITCybersecurityMicrosoft 365Providers & apps
One team stays involved when an issue crosses between systems or suppliers.
What Q10 manages
The day-to-day IT around the accounting work.
The goal is a stable, secure environment where the team knows who to contact and routine technology work is handled without becoming another internal job.
Microsoft 365 and user accessLicensing, identity, email, Teams, file access, new starters, leavers and day-to-day account support.
Managed computers and securityMonitoring, patching, endpoint protection, security controls and 24/7 detection and response across managed devices.
Backup and recoveryIndependent Microsoft 365 backup, recovery checks and practical planning around the information the firm relies on.
Provider coordinationQ10 stays involved when an issue includes internet, phones, accounting software, practice tools or another specialist supplier.
Clear responsibilities
Q10 manages the IT around the accounting systems your team relies on.
Q10 manages the environment around those systems, helps identify where an issue sits and works with the relevant software provider when their involvement is required. Accounting and compliance advice stays with the firm and its advisers.
- Q10 manages the Microsoft 365, devices, security, backup and supporting infrastructure within the agreed scope.
- Application-specific configuration, accounting rules and product support remain with the relevant software provider where appropriate.
- Q10 can help implement cybersecurity controls and evidence requirements, but does not run the firm’s broader regulatory compliance program.
Accounting IT FAQ
Common questions from accounting and bookkeeping firms.
You do not need to replace every application or supplier to improve the support around them.
Can Q10 support Xero, MYOB or other accounting applications?
Q10 supports the devices, Microsoft 365, identity, connectivity and wider environment those applications rely on. Where the issue is inside the accounting product itself, we work with the relevant software provider rather than pretending to be the product vendor.
Can our team contact Q10 directly?
Yes. Team members can call, email or raise a ticket directly for day-to-day IT issues without needing to diagnose the problem first.
Can Q10 help with cybersecurity requirements for accountants?
Yes. Q10 can help implement and evidence technical cybersecurity controls, including identity, devices, email, backup and monitoring. Broader legal, regulatory and process obligations remain with the firm and its advisers.
Can you take over from our current IT provider?
Yes. Q10 plans the handover around access, documentation, providers, backups and support continuity first, then stabilises the important systems before unnecessary changes are made.
Accounting IT support
Tell us what is frustrating your team or taking too much time to deal with.
You do not need to prepare a technical brief. Tell us what keeps getting in the way and we will work through what is actually causing it.
Talk to Q10
1300 110 210North Queensland