Access needs to be secure and predictable
User access, MFA, permissions and device security need to protect client information without turning routine work into a support exercise.
IT Support for Law Firms
IT support for law firms where access, confidentiality and downtime matter.
Q10 supports legal teams across Microsoft 365, managed devices, cybersecurity, backup and connectivity, with one support process when an issue crosses between internal systems and specialist legal software.
Where IT gets in the way
Legal work depends on secure access to information at the right time.
Email, documents, Microsoft 365, remote access and practice systems all need to work together. The support model needs to cover more than isolated computer faults.
Impersonation and phishing carry real risk
Legal firms handle sensitive conversations, attachments and payment instructions, making email protection and identity controls especially important.
Files need a clear recovery path
Cloud storage and document systems still need sensible backup, retention and recovery planning around the information the firm depends on.
Practice software is part of a wider environment
Q10 helps identify whether an issue sits with the device, Microsoft 365, network, internet connection or the specialist application provider.
One support relationship
When an issue crosses systems or suppliers, Q10 keeps it moving.
Q10 looks after the environment around your legal applications and stays involved when a fault or change requires another provider.
Managed together
Managed ITCybersecurityMicrosoft 365Providers & apps
One team stays involved when an issue crosses between systems or suppliers.
What Q10 manages
Support around the systems your team uses every day.
The service is designed to reduce avoidable interruption, improve security and give the team one clear place to go when technology gets in the way.
Microsoft 365 and identityEmail, Teams, file access, licensing, user changes, MFA and access controls managed as part of the ongoing environment.
Managed devices and cybersecurityMonitoring, patching, endpoint protection and security monitoring across managed computers.
Backup and recoveryIndependent Microsoft 365 backup and practical recovery planning around the information the firm relies on.
Connectivity and provider coordinationQ10 can coordinate internet, phones and specialist software providers so your team is not left managing technical hand-offs.
Clear responsibilities
Q10 manages the IT around your legal practice.
We keep the responsibilities clear. Q10 manages the agreed IT and cybersecurity scope, while specialist application vendors and legal advisers remain responsible for their own products and professional advice.
- Q10 manages the users, devices, Microsoft 365, cybersecurity, backup and supporting infrastructure within scope.
- Practice-management product issues are escalated to the relevant software vendor when their involvement is required.
- Q10 can implement technical controls and provide evidence, but does not take ownership of the firm’s broader regulatory or legal compliance obligations.
Legal IT FAQ
Common questions from law firms considering managed IT.
A better support arrangement does not require replacing every application the firm already uses.
Can Q10 support our existing legal practice-management software?
Q10 supports the devices, identity, Microsoft 365, network and wider environment the software relies on. Where a fault is inside the legal application itself, we coordinate with the relevant vendor rather than pretending to be the product specialist.
Can Q10 help secure remote and hybrid work?
Yes. The managed environment can include device management, MFA, access controls, security monitoring and Microsoft 365 configuration around how the team actually works.
Do you provide backup for Microsoft 365?
Yes. Independent Microsoft 365 backup is included in the managed service so recovery does not rely only on the live Microsoft environment.
Can Q10 help us switch from another IT provider?
Yes. The handover is planned around access, documentation, backups, suppliers and support continuity before broader changes are considered.
Legal IT support
Tell us what keeps getting in the way of the legal work.
You do not need to diagnose the technology first. Tell us what is frustrating the team or where support is falling short and we will take it from there.
Talk to Q10
1300 110 210North Queensland