Access needs to work away from the desk
Microsoft 365, devices and authentication need to support team members moving between the office, inspections, properties and home without weakening security.
IT Support for Real Estate
IT Support for real estate teams that work across the office, the road and the cloud.
Q10 helps real estate businesses manage Microsoft 365, devices, cybersecurity, backup, internet and phones around a mobile team that needs reliable access wherever the work is happening.
Where IT gets in the way
Real estate work moves quickly and the technology has to keep up.
Agents, property managers and administration team members depend on email, mobile devices, cloud applications, connectivity and phone systems while working across different locations.
Impersonation and payment scams need attention
Property transactions and payment conversations make email security, MFA and user awareness important controls.
Laptops and phones carry business access everywhere
Managed devices, patching, endpoint protection and clear user access reduce the chance of a lost, compromised or poorly maintained device becoming a bigger issue.
Phones, internet and property software all intersect
Q10 helps identify where an issue sits and coordinates the relevant provider when the problem crosses between services.
One support relationship
The property platform is only one part of the working environment.
Q10 looks after the surrounding IT, security and connectivity and stays involved when the specialist software provider needs to take over part of the issue.
Managed together
Managed ITCybersecurityMicrosoft 365Providers & apps
One team stays involved when an issue crosses between systems or suppliers.
What Q10 manages
The technology around a mobile real estate team.
The aim is straightforward: the team knows who to call, access is managed properly and routine technology work does not keep landing back on the business owner or office manager.
Microsoft 365 and user accessEmail, Teams, files, licensing, MFA, new starters, leavers and day-to-day account issues managed as part of the service.
Managed laptops and devicesMonitoring, patching, endpoint protection and security controls for managed computers used in and out of the office.
Internet and Q10 VoiceBusiness internet and phone systems can sit with the same support team rather than becoming separate provider hand-offs.
Backup and cybersecurityIndependent Microsoft 365 backup, email protection, identity controls and 24/7 detection and response around the managed environment.
Clear responsibilities
Q10 manages the IT around the property systems your team relies on.
Q10 manages the agreed IT environment, helps identify where an issue sits and works with the relevant application provider when product-specific support or configuration is required.
- Q10 manages the users, devices, Microsoft 365, cybersecurity, backup, internet and phone services within the agreed scope.
- Product-specific issues inside property-management, CRM or trust-accounting software remain with the relevant application provider where appropriate.
- Q10 can help implement technical cybersecurity controls and evidence, while business-process and regulatory responsibilities remain with the client and its advisers.
See AML/CTF technology readiness for real estate businesses →
Real estate IT FAQ
Common questions from real estate businesses.
A managed support arrangement can improve the environment without forcing the business to replace the property systems it already relies on.
Can Q10 support our existing property-management or CRM software?
Q10 supports the devices, Microsoft 365, identity, network, internet and wider environment around those systems. Where a fault is inside the specialist application itself, we work with the relevant provider.
Can you support team members who work away from the office?
Yes. The managed environment is designed around mobile and hybrid work, with device management, identity controls and remote support for team members wherever they are working.
Can Q10 provide our internet and phone system too?
Yes. Q10 Business Internet and Q10 Voice can sit alongside managed IT and cybersecurity, giving the team one support path when an issue crosses between the connection, phone system or device.
Can Q10 help us switch from another IT provider?
Yes. The handover is planned around access, documentation, providers, backups and support continuity first so the business is not forced into unnecessary change during transition.
Real estate IT support
Tell us what keeps slowing the team down or getting handed between providers.
You do not need to know the technical cause. Tell us what is happening and where the current support arrangement is falling short.
Talk to Q10
1300 110 210North Queensland