How Q10 handles information submitted through this website.

Information collected

Q10 may collect information you provide through a contact form, including your name, email address, optional contact number, business details and the message you submit. Basic technical information such as an IP address, browser information and page activity may also be recorded for website security, diagnostics and spam prevention.

Cookies and website analytics

The website uses necessary browser storage for core functions and to remember your cookie choice. With your permission, Q10 may use Google Analytics to understand which pages are being used, how visitors arrived at the site and whether website activity leads to an enquiry. Q10 may also use Microsoft Clarity to review anonymised session recordings, clicks and scroll activity so we can see where visitors get stuck and improve the website. Sensitive page content is masked by Clarity before it is sent to Microsoft.

Analytics cookies and Microsoft Clarity are only enabled after you allow analytics cookies. Advertising measurement is kept separate and is only enabled where you choose marketing cookies and Q10 has an advertising service configured. You can accept, reject or change optional cookies at any time using the Cookie preferences link in the footer.

Q10 also records basic referral information such as the landing page, referring website and campaign tags when you submit an enquiry, where that information is available, so we can understand where the enquiry came from.

How the information is used

Information is used to respond to enquiries, understand the services being requested, arrange follow-up contact, protect the website from misuse and improve the website experience. Q10 does not sell personal information.

Disclosure

Information may be provided to service providers that help operate the website, email or business systems, where that access is reasonably required. Information may also be disclosed where required by law or to protect Q10, its clients or other people from harm or misuse.

Storage and security

Q10 takes reasonable steps to protect personal information from unauthorised access, loss or misuse. No internet transmission or storage system can be guaranteed to be completely secure, so sensitive credentials or confidential records should not be submitted through the general website form.

Access and correction

You may ask Q10 what personal information it holds about you and request correction where appropriate. Contact Q10 using the details below and provide enough information for the request to be identified.