Make it easy to ask for help
Your team should not need to diagnose the issue or know the right technical terms before calling.
About Q10
A better support experience for businesses that depend on technology.
Q10 provides managed IT and cybersecurity support across North Queensland. We help businesses reduce risk, improve security and keep their team supported, while coordinating the connected services around the environment.
How that shapes our support
Support should feel clear, familiar and easy to work with.
Businesses often come to Q10 after dealing with slow responses, recurring issues, unclear advice or several providers pointing at each other. The technical problem matters, but so does the experience around it.
Q10 is built around people who know the client setup, clear communication and keeping the wider issue moving. That means helping the person who called, looking beyond the immediate ticket and dealing with other providers where the issue crosses service boundaries.
How the model works
Our model only works when clients stay.
Q10 is designed around a smaller number of good-fit clients rather than constantly replacing dissatisfied ones. That means the support needs to remain useful, communication needs to stay clear and problems need to be followed through.
How we work
Simple behaviours that make support better.
These are practical working habits, not broad promises.
Keep people informed
On longer-running issues, updates explain what has been done, where things stand and what happens next.
Look beyond the ticket
Recurring issues, ageing equipment and gaps in the setup should be identified rather than repeatedly worked around.
Coordinate the whole issue
When internet, phones, software or another provider is involved, Q10 helps move the issue forward.
North Queensland coverage
Regional support, with engineers based in Townsville and Cairns.
Q10 supports businesses across North Queensland, including the Whitsundays. Most support can be handled remotely, with onsite help available when the situation needs it.
Local engineering coverage
Remote support, onsite assistance and a clear relationship with the same Q10 team.
Local engineering coverage
Support for Cairns businesses from the same managed service and cybersecurity team.
What an update looks like
Clear enough that you do not need to chase it.
For longer-running issues, Q10 uses a simple structure so the client can quickly understand progress.
What we’ve done so far
A plain-English summary of the work completed.
Current status
Where the issue currently stands.
Next step
What happens next and whether anything is needed from the client.
Start with a conversation
Tell us what is not working.
You do not need to prepare a technical brief. Tell us what is happening in the business and we will work out the next sensible step.
Talk to Q10
1300 110 210Townsville & Cairns