Support when you call. Management when you don't.
Day-to-day support, monitoring, maintenance, documentation and planning for the systems your team relies on.
Services
The parts of business technology that need to work together.
Q10 provides managed IT and cybersecurity support, then coordinates the connected services around the environment so your team is not left managing several providers.
What Q10 looks after
A clear view of the whole environment.
The service mix depends on the business, but what Q10 is handling and what happens next should be clear.
Security that fits the way the business works.
Practical protection across identity, devices, email, backups and the controls that reduce avoidable risk.
One team for users and configuration.
Licensing, migrations, configuration, security and user support across Microsoft cloud services.
Less provider handball.
Connectivity coordinated by the same team supporting the network and the people using it.
Business phones that grow with your team.
Hosted business phones from $35 per user per month ex GST, with numbers, call flows and support managed by Q10.
Print support without another disconnected provider.
Printer and multifunction device support coordinated with a specialist partner across Townsville and Cairns.
Recovery, not just backup reports.
Independent backups, recovery planning and checks focused on whether the business can actually get its data back.
Clear scope and fewer surprises.
Office moves, upgrades, migrations and planned technology changes delivered in sensible stages.
Understand the gaps before they become urgent.
Focused reviews for businesses preparing for regulatory, insurance or security requirements, including AML/CTF readiness.
Who we support
IT support that fits the way the business actually works.
Q10 works particularly well with professional and community-focused organisations where secure access, reliable systems and clear ownership matter every day.
Support around deadlines, client information and cloud applications.
Microsoft 365, devices, cybersecurity, backup and provider coordination around the accounting systems already in use.
IT Support for Accountants & Bookkeepers →Secure access and support around sensitive client work.
One managed environment across Microsoft 365, devices, security, backup and specialist legal applications.
IT Support for Law Firms →Consistent support across people, locations and changing access.
Managed IT, cybersecurity and technical evidence without needing to build the same capability internally.
IT Support for Community Services & NFPs →Secure support for a team that works beyond the office.
Microsoft 365, mobile devices, internet, phones and security around the property systems the team already uses.
IT Support for Real Estate →
Single point of contact
The issue does not always sit with one system or one provider.
A phone problem may involve the internet connection. A login problem may involve Microsoft 365, a device policy or a business application. Q10 follows the issue across those boundaries and keeps the client updated.
Managed ITCybersecurityInternetPhones
Clear updates
You should know what has been done and what happens next.
On longer-running issues, Q10 uses structured updates so the useful information is easy to find.
What we’ve done so far
A plain-English summary of the work completed and what has been checked.
Current status
Where the issue currently stands, including anything outside Q10’s control.
Next step
What Q10 is doing next and whether anything is needed from your team.
Services FAQ
How the different services fit together.
The goal is not to make you buy more products. It is to make the parts of the environment that already depend on each other easier to support.
Do we need to buy every technology service from Q10?
No. The managed scope is built around what the business actually needs. Q10 can support selected services and still coordinate with existing carriers, software vendors and specialist providers where they remain part of the environment.
Can Q10 manage our existing internet or phone provider?
Often, yes. Where those services remain with another provider, Q10 can handle the technical coordination and keep the issue moving when we have the access or authority needed to deal with them. If the provider requires the account holder to contact them directly, we can still help with the technical information, testing or changes needed on the Q10-managed side.
Can we start with Managed IT and add other services later?
Yes. The arrangement can grow as the business changes. Internet, phones, backup, managed print or project work can be added when there is a genuine reason to bring them into the same support relationship.
Does Q10 support Microsoft 365 as part of Managed IT?
Yes. Microsoft 365 licensing, user support, configuration, identity controls and backup can form part of the managed service, depending on the selected plan and scope.
How does Managed Print fit with Q10's services?
Managed Print is coordinated with a specialist partner while Q10 remains involved in the support relationship. That helps avoid printers becoming another disconnected provider your team has to manage separately.
Are office moves and major upgrades part of the monthly plan?
Major changes and projects are normally scoped and quoted separately. The advantage of an ongoing managed relationship is that the project can be planned around an environment Q10 already understands and can continue supporting afterwards.
Start with the problem
You do not need to know which service is causing it.
Tell us what is getting in the way and we will work out the systems and providers involved.
Talk to Q10
1300 110 210North Queensland