Connection selection
Q10 can help review available business connectivity options against the requirements of the site and the systems relying on it.
Business internet
Business internet supported by the same team that looks after the network using it.
When the connection is part of the wider support relationship, your team has one place to call and Q10 can coordinate the carrier, network and affected systems together.
Business internet pricing
Simple standard pricing, with Q10 staying involved when there is a problem.
These are our standard monthly rates. Prices exclude GST and availability depends on the service address and carrier infrastructure. Managed Q10 clients may receive preferred pricing as part of their wider service arrangement.
| Speed tier | Typical business-hours download speed | Standard monthly price | Plan information |
|---|---|---|---|
| 250 / 100 Mbps | 225 Mbps | $138/ month ex GST | CIS (PDF) NBN Key Facts Sheet (PDF) |
| 500 / 200 Mbps | 490 Mbps | $158/ month ex GST | CIS (PDF) NBN Key Facts Sheet (PDF) |
| 1000 / 400 Mbps | 875 Mbps | $168/ month ex GST | CIS (PDF) NBN Key Facts Sheet (PDF) |
Need a backup connection as well?
4G/5G backup and Starlink backup services are available and supported where suitable. Q10 can plan failover around the site's coverage, equipment and how important internet availability is to the business. Backup hardware, setup and service pricing depend on the site and requirements.
What Q10 helps with
The connection, the local network and the provider conversation.
The exact service depends on the site and carrier options available, but the support process should stay simple for the business.
Installation and changeover
New connections and provider changes can be coordinated with the local network and the timing of the business change.
Fault coordination
When the connection has a problem, Q10 can work with the carrier and check the client-side network rather than leaving the business between providers.
Continuity options
Where internet availability is critical, Q10 can design and support 4G/5G or Starlink backup and failover options based on the site and business requirements.
One support relationship
You should not need to translate between the carrier and your IT provider.
Connectivity often sits underneath phones, cloud applications, remote access and normal day-to-day work. Q10 can keep the wider technical picture in the same support process.
Carrier issueQ10 coordinates with the provider and keeps the client updated while the fault is being worked through.
Local network issueThe same support team can check the equipment and configuration inside the client environment.
Mixed faultIf the issue crosses both sides, Q10 keeps one thread moving instead of sending the business back and forth.
Planned changeConnection changes can be coordinated with office moves, network upgrades and phone-system work where relevant.
Business internet FAQ
Questions businesses usually ask about internet services and support.
The right answer depends heavily on the site, carrier availability and how important the connection is to normal operations.
Can Q10 supply business internet as well as support our IT?
Yes. Q10 can coordinate business connectivity as part of the wider technology relationship, subject to carrier availability and the requirements of the site.
What happens if the internet goes down?
Your team can contact Q10 rather than trying to diagnose whether the fault is with the carrier, modem, firewall, local network or another system. We work through the technical side and coordinate the relevant provider where needed.
Can you help us choose a new internet service?
Yes. Q10 can review the business requirements and available services for the location, then explain the practical options. Availability depends on the address and carrier infrastructure.
Can you provide a backup internet connection?
Yes. Q10 can provide and support 4G/5G and Starlink backup services where suitable, including failover planning around the site's coverage, equipment and business requirements.
Can Q10 manage an internet service we already have?
Often, yes. Where the existing service can remain in place, Q10 can still help with support and provider coordination. Any limitations depend on the carrier, account ownership and the level of access available.
What if we are still under contract with our current carrier?
We can work around existing contract dates rather than changing a connection simply for the sake of changing it. If a better arrangement makes sense later, it can be planned around the renewal or exit terms.
Do you support multiple business locations?
Yes. Q10 can coordinate connectivity across multiple sites and keep the support process consistent for businesses operating across North Queensland.
Start with the location
Tell us what the business needs from the connection.
Share the site, current service, business impact and what needs to improve. We can work through the practical options from there.
Talk to Q10
1300 110 210Townsville & Cairns