Your people
Managed computer users, frontline team members, locations, work patterns and the level of day-to-day support required.
Managed IT pricing
Managed IT pricing based on the people and devices we support.
Our plans combine day-to-day IT support, Microsoft 365, cybersecurity, backup and ongoing management into one monthly cost. Pricing mainly scales with the number of managed computer users, with separate lower-cost pricing for frontline team members who only need email and mobile or tablet access.
What shapes the plan
The monthly scope should be clear before you commit.
We avoid publishing a bare per-user figure that hides the services, security controls and minimum engagement behind it.
Your environment
Devices, Microsoft 365, business applications, internet, phones and specialist systems.
Your risk
Cybersecurity, backups, compliance expectations and the business impact of downtime.
What Q10 covers
Whether Q10 supports selected services or coordinates the technology environment as a whole.
Managed IT costs in Australia
How much do managed IT services cost in Australia?
Managed IT pricing varies with team size, devices, Microsoft 365, cybersecurity, backup and the support scope. The useful comparison is the total monthly cost for the managed environment, not a helpdesk-only per-user rate. Q10's current examples range from $900 per month ex GST for 3 managed computer users to $5,100 per month ex GST for 20 users on Advanced.
| Managed computer users | Essentials | Advanced |
|---|---|---|
| 3 users | $900/ month ex GST | $1,050/ month ex GST |
| 5 users | $1,250/ month ex GST | $1,500/ month ex GST |
| 10 users | $2,200/ month ex GST | $2,700/ month ex GST |
| 20 users | $4,100/ month ex GST | $5,100/ month ex GST |
Compare the total monthly cost, not just the help desk fee.
The managed IT price already includes Microsoft 365 Business Premium licensing, managed computers, Microsoft 365 backup, core security controls, 24/7 detection and response, documentation and day-to-day support. When comparing providers, check whether those items are included or added as separate line items.
Have field or frontline team members?
People who only need business email and mobile or tablet access do not need to be priced as full managed computer users. We account for those team members separately.
Comparing managed IT with hiring internally?
Looking for business internet?
Looking for business phones?
What changes for you
The difference is what happens between the support calls.
Both plans include the same managed IT foundation. Your team can ask for help without worrying about another hourly invoice, while Q10 keeps the environment maintained, monitored and documented in the background.
When something breaks
Your team calls, emails or raises a ticket and someone who knows the environment picks it up. Most issues are handled remotely, with onsite attendance included where it is genuinely required for day-to-day support.
Ongoing management
Computers are monitored and patched, Microsoft 365 is managed, backups are checked and the environment is maintained so small problems are less likely to become urgent ones.
When something goes wrong
Security monitoring runs around the clock, with specialist analysts able to take proportionate containment action rather than simply forwarding an alert for someone to see later.
When the business changes
New starters, leavers, ageing equipment and upcoming changes are handled as part of the ongoing relationship, with clear advice before decisions become urgent.
Essentials vs Advanced
The managed IT is the same. Advanced adds more security controls around it.
Essentials includes the day-to-day IT, Microsoft 365, backup and core cybersecurity baseline. Advanced adds controls focused on phishing, compromised credentials, unauthorised software and investigation.
| What is included | What it means for the business | Essentials | Advanced Recommended |
|---|---|---|---|
| Support & IT management | Your team gets day-to-day help, while Q10 also deals with internet, phone and software providers where needed. | ✓ | ✓ |
| Microsoft 365 | Email, Office apps, Teams and file storage are licensed, managed, secured and independently backed up. | ✓ | ✓ |
| Computers & devices | Managed computers are monitored, patched and protected as part of the ongoing service. | ✓ | ✓ |
| 24/7 detection & response | Specialist security analysts monitor for real threats around the clock and can take containment action when required. | ✓ | ✓ |
| Password & email protection | Business passwords are managed securely and malicious, impersonation and scam email is filtered before delivery. | ✓ | ✓ |
| Team training & phishing testing | Short security training, realistic phishing simulations and alerts when business credentials appear in known breaches. | — | ✓ |
| Application control | Only approved software is allowed to run, reducing the opportunity for malicious or unauthorised software to execute. | — | ✓ |
| Activity logging & investigation | Sign-in and system activity is collected so there is more evidence available if an incident needs to be investigated. | — | ✓ |
| Email archiving & retention | A searchable archive of business email is kept independently of individual user mailboxes for the configured retention period. | — | ✓ |
Both plans include the same managed IT, Microsoft 365, backup and core cybersecurity baseline. Advanced adds the additional controls shown above.
Good fit
Businesses that rely on their systems every day.
Q10 is generally a strong fit where there is a team to support, several systems or providers to coordinate and a real cost when technology gets in the way.
- Professional and specialist service businesses
- Teams across Townsville, Cairns or multiple locations
- Businesses wanting one clear support relationship
- Organisations that value security, visibility and planning
Start with the current setup
We will work out what a sensible managed scope looks like.
Tell us about the team, what is not working and what you expect from your IT provider.
Discuss pricing
1300 110 210Townsville & Cairns