What needs backing up
Identify the email, files, cloud services and other important data that the business would need to recover.
Backup & recovery
Backup is only useful if the business can actually recover what it needs.
Q10 manages independent backup around the systems in scope, with recovery planning and checks focused on whether important business data can be restored when it matters.
What Q10 looks at
What is protected, where it is stored and how it comes back.
Backup decisions should follow the business data and recovery requirement, not just whatever product happens to be installed.
Independent copies
Where appropriate, backups are kept separately from the live service so recovery does not depend entirely on the same platform.
Backup monitoring
Backup jobs and exceptions are reviewed so failures do not quietly become the recovery plan.
Recovery testing
Representative restores and recovery checks help confirm that important data can be retrieved when required.
Microsoft 365 backup
Built-in retention is useful, but it is not the same as an independently managed backup.
Under the current managed plans, Q10 includes independent backup of Microsoft 365 data to Australian-hosted storage.
ExchangeBusiness email data can be protected outside the live mailbox environment.
OneDriveUser files are included in the current Microsoft 365 backup scope.
SharePointSharePoint data can be restored from the independent backup where required.
TeamsRelevant Microsoft 365 data associated with Teams is included within the backup service.
Backup & recovery FAQ
Questions businesses should be able to answer before they need a restore.
The right backup setup depends on what the business needs back, how quickly and from which systems.
Is Microsoft 365 backed up automatically by Microsoft?
Microsoft provides retention and recovery features, but Q10 does not treat those as a substitute for independently managed backup. The current managed plans include separate backup of Exchange, OneDrive, SharePoint and Teams data to Australian-hosted storage.
What does Q10 back up?
The exact scope depends on the service agreement. Microsoft 365 backup is included in the current managed plans, while endpoint, server or specialist application backup may be included or quoted separately depending on the environment.
How long are backups kept?
Retention depends on the selected backup service and the business requirement. Where longer retention is needed for regulatory, operational or evidentiary reasons, that should be agreed as part of the backup design.
Do you test restores?
Yes. Q10's approach includes representative restore testing and recovery checks rather than relying only on successful backup-job reports.
How quickly can our data be restored?
Restore time depends on the system, amount of data, type of incident and available infrastructure. Q10 avoids promising one recovery time for every scenario and instead plans around the systems that matter most to the business.
Can Q10 restore a deleted email or file?
Where the item is covered by the backup and still within the configured retention period, Q10 can perform restores on request within the agreed support scope.
Does backup protect us from ransomware?
Backup is one recovery layer, not a complete ransomware defence. It works alongside identity, endpoint, email and monitoring controls to reduce the impact of incidents that still affect business data.
Start with the data
Tell us what the business cannot afford to lose.
We can work through where that data lives today, what is already protected and what recovery would need to look like if the live system was unavailable.
Talk to Q10
1300 110 210Townsville & Cairns