Local and national calls included
Standard local and national calls are unmetered for normal business use, subject to the Q10 Voice fair use policy.
Q10 Voice
Business phone systems that grow with your team, without changing platforms.
Q10 Voice is a hosted business phone system managed by Q10. We look after the numbers, call routing, users and day-to-day changes, with mobile calling and desk phones where needed.
One Q10 service
More than a phone licence.
Q10 operates and manages the hosted phone platform on Q10-managed infrastructure in a Brisbane data centre. Network transit and wholesale carrier services are provided by third parties, but your team deals with Q10.
Calls go where they need to go
Auto attendants, queues, voicemail to email, reporting, call recording and routing can be configured around how the business handles calls.
Mobile calling and desk phones where needed
A mobile softphone is included. Compatible desk phones and headsets can be supplied separately, and Microsoft Teams integration is available as an add-on where suitable.
Managed by Q10
Q10 provides managed 8x5 support and handles routine system changes and additions during published support hours.
Built to grow
Start with a few users. Keep the same phone system as you grow.
Adding people should not mean replacing the phone system. Q10 Voice is designed to add users, locations, queues and more advanced call routing without forcing the business onto a different platform simply because the team gets larger.
New usersAdd or remove users as the team changes, with Q10 handling the routine system work.
More complex call flowsReception, queues, auto attendants and routing can evolve as the business needs more structure.
Multiple locationsNumbers, users and call flows can be managed across offices without treating each site as a separate phone system.
One support pathYour team contacts Q10 when something is not working. We work through the hosted phone platform, handset, network, internet connection and carrier dependencies.
Q10 Voice FAQ
What businesses usually want to know before changing phone systems.
Full pricing, fair use, emergency call information and porting details are set out in the Q10 Voice Critical Information Summary.
What does Q10 Voice cost?
The standard Q10 Voice plan is $35 per user per month excluding GST with a 12-month minimum term, unless the Accepted Proposal states otherwise. A minimum recurring communications spend of $350 excluding GST per month applies across eligible Q10 Voice and Q10 Business Internet services. Q10 Voice user fees, standard phone-number hosting and recurring Q10 Business Internet charges count toward the minimum. If eligible recurring charges total less than $350 in a month, the difference is charged as a minimum service charge. Over the standard 12-month term, the recurring communications minimum is $4,200 excluding GST across eligible services. Usage, porting, setup, equipment, project work and other one-off charges do not count toward the minimum and are additional.
Can we keep our existing business phone numbers?
Usually, existing numbers can be ported to Q10 Voice, subject to the current provider, account details and number type. Q10 plans the porting process before the old service is changed.
Can we use desk phones and mobile devices?
Yes. Q10 Voice includes a mobile softphone, and compatible desk phones or headsets can be supplied separately where they suit the way a person works.
Will we need to change phone systems as we grow?
No, not simply because the business gets larger. Q10 Voice is designed so users, locations, queues and more advanced routing can be added on the same managed platform as requirements change.
Can Q10 help design our call flow?
Yes. Reception, queues, auto attendants, diversions and other routing can be reviewed around how the business actually handles incoming calls.
Who operates the hosted phone platform?
Q10 operates and manages the hosted phone platform on Q10-managed infrastructure in a Brisbane data centre. Network transit and wholesale carrier services are provided by third parties.
Does Q10 Voice depend on our internet connection?
Yes. The hosted phone service depends on electricity, the local network, internet connectivity, the hosted platform and the carrier. Calls to Triple Zero may not be available during some outages or failures, so each site should maintain an alternative way to call emergency services, such as a charged mobile phone.
Who do we call when there is a phone problem?
Your team contacts Q10. We work through whether the fault involves the hosted phone platform, handset, local network, internet connection or carrier and coordinate the next step.
Can Q10 Voice support multiple offices?
Yes. Multi-site arrangements can be managed within the same Q10 Voice environment, with numbers, users and call routing coordinated across locations.
Talk about Q10 Voice
Tell us how calls need to work for your team.
We can work through the users, numbers, call flow, locations, handsets and connection requirements, then put together the right Q10 Voice setup.
Talk to Q10
1300 110 210North Queensland